Philosophy

Redefining Operational Excellence and Profitability

OpEx Advantage helps companies achieve and maintain operational excellence. By combining process improvement with an understanding of how people interact with processes, systems, and each other, we foster company cultures that drive innovation and profitability.

This approach, Practical Profitability™ is a key differentiator in today’s competitive landscape. We believe sustainable success is achieved when organizational behaviors align seamlessly with efficient processes.

With a behavioral psychologist in a leadership role, we are uniquely positioned to analyze and enhance the experiences of clients, customers, employees, suppliers, partners, and communities.

Our Mission

We are committed to creating a world where businesses prosper, customers are delighted, employees are fulfilled and communities thrive.

Our Vision

We seek to be the leading authority on customer-centric, profitability-driven process improvement, recognized for our innovative methodologies and transformative impact on businesses and communities.

Our Values

People-Centricity

We prioritize the experiences and perspectives of stakeholders, fostering collaboration and engagement for meaningful outcomes.

Excellence

We deliver high-quality solutions through continuous learning, innovation, and adherence to the highest performance standards.

Collaboration

We value open communication and partnership, working closely with clients to create tailored solutions that drive lasting change.

Integrity

We uphold professionalism, honesty, and transparency, ensuring confidentiality and security of client information.

Impact

We strive to make a tangible difference in our clients’ organizations and communities through responsible practices and partnerships.

Our Approach

At OpEx Advantage, we evaluate each touchpoint within your stakeholder journeys to pinpoint opportunities for improvement. Recognizing the uniqueness of every organization, we take a customized approach to identify pain points, opportunities, and goals for sustainable change.

With expertise in behavioral psychology, process improvement, customer epxperience and operational excellence, OpEx Advantage offers a solution, Practical Profitability™ that integrates human behavioral insights with practical processes and systems.

From initial assessment to continuous support, we work with your team to implement strategies, monitor progress, and ensure that desired outcomes are achieved.

Our Founder

Victoria Moseley-Dials is a business process consultant and behavioral psychologist specializing in operational excellence. She guides organizations in streamlining and documenting business operations processes, reducing resistance to change, empowering stakeholders and digital transformation,all with an eye on the bottom line.

Victoria believes that operational excellence is her superpower and that innovation requires a focus on people first. Even in her first effort, as a Human Factors Engineer, Victoria led process improvement teams that saved an office automation giant $4 million in two months.

Since then, Victoria has led teams in projects recognized by Inc. magazine and the National Association of Government Web Professionals (NAGW).

Victoria has more than 20 years combined experience in customer experience management and overseeing significant and comprehensive change driven by the integration and utilization of digital technologies.

Victoria holds a master’s degree in Behavioral Systems Analysis from Boston University and is an experienced program, product and project manager.

In her limited spare time, Victoria applies her research skills to genealogy and has found nearly 500 newspaper articles in which family members were featured or mentioned, and has taught high school students to research their families and community histories using newspapers as well.

Join Us!

At OpEx Advantage, we are dedicated to partnering with you on your journey towards operational excellence.

Explore our website to learn more about our services and discover how we can unlock the full potential of your organization. We are excited to connect with like-minded people who share our vision of leveraging financial, marketing, operational and behavioral metrics, and customer experience management.